On February 23, 2019, I presented the talk Temporal Anomalies: Five Years of IA and UX Case Studies About Time on World Information Architecture Day in Indianapolis, IN. The talk presented time as an example of how biases can get baked into information structures and can have a negative impact on the user experience, using Eli Review as a case study and talking about how much work was required to address those issues and make Eli more usable and accessible.
The original slide deck is available on Google Drive. Below are sample slides, full video from the talk, and the original proposal.
Discussion / Presentation / Workshop Title
Temporal Anomalies: Five Years of IA and UX Case Studies about Time
Discussion / Presentation / Workshop Summary
This session will describe several hard-learned lessons about user experience and time. It will start with assumptions about time made by the speaker, the co-inventor of an educational technology product, and how those assumptions came to be baked into that product’s information architecture and user interfaces. The speaker will share specific (and painful) examples of where those assumptions caused problems in the product’s IA and caused frustrations for users over the course of five years. The speaker will then share several time-related use cases that the product team distilled from listening to users over that time as well as how those use cases drove a time-centric overhaul of the product that dramatically improved user experiences, not only with time but toward the larger UX goals of the product.
Presentation Outcomes or Goals
Goals: 1) demonstrate an instance of how an IA assumption caused problems across the UI and UX, 2) demonstrate the work necessary to correct an IA assumption that should have been caught in development, 3) provide the audience with time-related use cases that can be applied to an array of projects or products, and 4) provide the audience with technical but crucial details about how databases and UIs store and process time that can inform their own IA design.